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To file a complaint, you may download the Complaint Form pdf file online or you may obtain a form by calling the Board office at (603) 271-2219.

Send Complaint Form and supporting documentation to:

NH Office of Professional Licensure
Division of Technical Professions
121 South Fruit Street, Suite 201
Concord, New Hampshire 03301

Jurisdiction of the New Hampshire Real Estate Commission.

Under the New Hampshire Real Estate Practice Act (RSA 331-A), the Real Estate Commission has the authority to investigate the actions of any person engaged in the business or acting in the capacity of a real estate broker or salesperson, regardless of whether the transaction was for the person's own account, or in his/her capacity as an agent working for a client.

If the Commission finds a person guilty, at an administrative hearing, of violating the license law, it may impose any one or more of the following sanctions:

  • Suspend, revoke or deny the renewal of a license;
  • Levy fines up to $2,000 for each offense;
  • Require the person to complete a relevant course in real estate practice; or
  • Issue letters of reprimand.

It is important to note that all fines that are ordered by the Commission must be paid into the general fund of the state treasury. The Commission does not have the authority to order licensees to make direct restitution to buyers or sellers. In cases where money damages are sought, complaints must be brought before the civil court.

Complaint Process

Complaints against brokers or salespersons must be based on violations of the New Hampshire Real Estate license law, or the administrative rules of the New Hampshire Real Estate Commission.

If a member of the public feels that (s)he has a legitimate complaint against a real estate licensee, then (s)he can download Complaint Form pdf file (or request a form to be mailed), complete the form providing as much information as available describing the licensee's behavior that is the basis for the complaint, attach all supporting documents, and cite the sections of the license law or administrative rules (to view - please click on the “laws and rules” link above right) that have allegedly been violated. After signing the form in the presence of a notary or justice of the peace, the form is mailed to the Real Estate Commission.

Upon receipt of a complaint form, the Real Estate Commission will send a copy to the licensee, who has 30 days to return a response to the Commission.

After the licensee's response and supporting documentation is received, a copy is sent to the complainant. Shortly thereafter the Commission's investigator will begin an investigation in to the matter. The Commission's investigation may result in questions and additional documentation requested from either party or other associated parties. When the investigation is complete, a report and case file is presented to a Commissioner for evaluation to determine whether or not a hearing or other form of disciplinary action is warranted.

After the evaluating Commissioner's review, a report and recommendation is provided to the other Commissioners, and those members vote to determine the next course of action. If the Commission determines that a hearing is warranted, the Commission staff schedules it to be heard as soon as possible. Both the complainant and the respondent are sent a Notice of Hearing by certified mail at least 14 days in advance. However, if the Commission determines there is not enough cause for a hearing or other disciplinary action, the Commission may vote to dismiss the case. In some cases, a confidential letter of guidance is issued.

Further Complaint Information

For further information regarding complaints, or to be sent a "complaint packet," please call the New Hampshire Real Estate Commission's investigations unit at (603) 271-0240.

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Office of Professional Licensure and Certification
121 South Fruit Street |  Concord, NH 03301
Main Telephone: (603) 271-2152